Reviews
Frequently Asked Questions
What are the ingredients?
The Glass Restoration Stain Remover is non-toxic and eco-friendly. Ingredients include a special glass polish, a mild acid and natural eucalyptus oil.
What if my glass is very badly stained?
The Glass Restoration Stain Remover is designed to remove even the toughest stains. We understand that if stains are left for a number of years they can begin to etch into the glass and become impossible to remove. If our Glass Restoration Stain Remover is unable to remove your stains or if you are not 100% satisfied, we encourage you to email us for a full refund.
What if it does not work?
The Glass Restoration Stain Remover is designed to remove even the toughest stains. We understand that if stains are left for a number of years they can begin to etch into the glass and become impossible to remove. If our Glass Restoration Stain Remover is unable to remove your stains or if you are not 100% satisfied, we encourage you to take us up on our 100% Money Back Guarantee.
Money Back Guarantee
We are proud to offer a 100% money back guarantee on all our products. To be eligible for this, you must first email us within 60 days of receiving the products at contact@glassguard.co with your order number and a brief explanation. We may offer assistance if you have an issue. If we are unable to resolve your issue then we will refund the full purchase price of your order.
What is your return policy?
Money Back Guarantee
We are proud to offer a 100% money back guarantee on all our products. To be eligible for this, you must first email us within 60 days of receiving the products at contact@glassguard.co with your order number and a brief explanation. We may offer assistance if you have an issue. If we are unable to resolve your issue then we will refund the full purchase price of your order.
Returns
If you change your mind and no longer want the product, we can arrange a refund once the product has been returned.
Damaged items
If you receive your order and it is damaged, please send pictures of the damaged items to contact@glassguard.co. Upon receiving the picture of the damaged item, we will ship out a replacement, if available. If a replacement is not available, we will refund the full purchase price of your item.
Lost or Stolen Packages
Glassguard is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Glassguard will confirm the delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.
Where do you ship from?
USA: (Moreno Valley, California) 2-7 days
Canada: (Ottawa, Ontario) 2-7 days
UK and Europe: (Kilkenny, Ireland) 2-10 days
Australia: (Sydney, New South Wales) 2-10 days
How much does shipping cost?
Shipping is a flat rate of $3.99 USD.